Home Claims Reporting

If a covered loss does occur, here are some steps you can take:

  • Imediately notify us that you have discovered the loss.
  • Report the incident to the police and, if necessary, fire service.
  • If a crime has been committed (such as burglary or theft), do not tamper with any potential evidence until after the police have had a chance to assess the scene.
  • Protect your property from further damage. Keep all invoices and receipts of items used to secure the premise.
  • Prepare a detailed list of all personal items damaged or lost.
  • Locate and secure your insurance policy and any other personal documents.
  • Complete a claim form and give a statement explaining how the loss occurred.
  • Kindly obtain a copy of your statement given to the police, for our records.
  • Claim forms can be downloaded from the Download page
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